Returns Policy
​
Change of mind returns
​
We do not offer returns or exchanges for change of mind, incorrect choice, or if you simply decide you no longer want the item.
​
Faulty / damaged / incorrect items
​
We do accept returns for items that are faulty, damaged in transit, or not as described (including if we sent the wrong item).
If your order arrives with an issue, please contact us as soon as possible and include:
-
Your order number
-
A description of the fault/issue
-
Clear photos (and/or video) showing the problem and packaging (if relevant)
Timeframes
​
To help us resolve issues quickly, please notify us within 30 days of delivery if an item is faulty, damaged, or incorrect.
​
​
What happens next
​
Once we review your claim, we will offer one of the following remedies (as appropriate):
-
Repair
-
Replacement
-
Refund (to your original payment method)
If the item is confirmed as faulty, we’ll also cover reasonable return shipping costs or provide a prepaid return label (where available).
​
​
Return conditions
​
-
Please keep the item in a safe condition while we assess the claim.
-
In some cases, we may ask you to return the item before a remedy is issued.
-
Refunds are processed once the item is assessed/received (if a return is required).
-
​
Non-returnable situations
​
Returns will not be accepted where the issue is caused by:
-
Misuse, neglect, accidental damage, or normal wear and tear
-
Incorrect installation or failure to follow care/use instructions
-
Modification or unauthorised repair
​
How to lodge a return request
​
Email us at: grindtekau@gmail.com
Or use our contact form: www.grindtek.com.au/contact
​
Please include your order number and photos/video of the issue.